faq

FREQUENTLY ASKED QUESTIONS

Is your full collection available online?
Does every store carry the same items?
Can I replace a lost earring?
If I lose one earring, can I return the other for repair and get a new pair?
What is your return policy?
What is your repair policy?
Do you offer gift wrapping?
How do I care for my jewelry?

Is your full collection available online?
 
We wish that we could display each piece that we create.  There it not enough room.  We have selected  limited edition items for our website.   
 
Does every store carry the same items?
 
The boutiques that carry K~Fleye has been hand selected to fit there needs.  There for you will find a surprise at each store.
 
Can I replace a lost earring?
 
Although we create single earrings, original matching pairs are not available as a single some exceptions apply with our 'Signature Earrings' as well as our Sankofa hoops. 
 
If I lose one earring, can I return the other for repair and get a new pair?
 
Yes, only if you loose one of your 'Signature Earrings' or your 'Sankofa hoop'.  All other earrings are sold in pairs.
 
What is your return policy?
 
kfleye.com will accept items for exchange or store credit, if the item is returned in new and re-saleable condition within 14 business days from the delivery date of your order. Exchanges will be made on the same item only and will be subject to shipping charges. Once your return is processed, a store credit will be issued for the merchandise amount only. We can not refund shipping charges on return items.
 
 
What is your repair policy?
 
Please review our policy page for full details.
 
Do you offer gift wrapping?
 
Our items are shipped in our signature packaging with a bow and gift tag.
 
How do I care for my jewelry?
 
Each item is hand-crafted and therefore is delicate.  Please review our product care policy.
 
 
 

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photo: Claude-Aline Nazaire